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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Latrice Archer

Latrice Archer

November 1, 2024

5  out of  5
rating by Latrice Archer
"They’re very knowledgeable, friendly and professional. Each time I’ve had to call and ask questions about something, I’ve always been able to get an answer even if they had to call me back."
We responded:
"Thank you for the review, Latrice! We are happy to hear that our team was able to help you any questions you had. Your feedback is valuable to us and we appreciate the opportunity to work with you! We are always here for you!"
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DeeDee Jones

February 14, 2024

5  out of  5
rating by DeeDee Jones
"Great service."
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darius canty

September 11, 2023

5  out of  5
rating by darius canty
"Outstanding Customer Service and Knowledgable Expertise."
We responded:
"Thank you for trusting us with your business! "
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Lenya Peters

January 26, 2023

5  out of  5
rating by Lenya Peters
"I would like to give Schrema at State Farm a Excellent Customer Service Review her customer service is rated #1she is always helpful and knowledgeable about her job. I give her 5 stars ⭐⭐⭐⭐⭐ She is great at her job."
We responded:
"Thank you for being a valued customer! "
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Danno's

January 20, 2023

5  out of  5
rating by Danno's
"Wonderful Profesional Services"
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margaret robertson

September 25, 2022

5  out of  5
rating by margaret robertson
"Listen very well to me"
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Tawanda Kirkland

July 11, 2022

5  out of  5
rating by Tawanda Kirkland
"Thank u alot..we need more people like u good customer service. Good attitude and patience.."
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Teeaira Harper

June 14, 2022

5  out of  5
rating by Teeaira Harper
"I had questions about my policy, and Shacreama Johnson answered all of them in a timely manner. I also needed information renter insurance and she assisted me with that."
We responded:
"Thank you, Teeaira for the five-star rating! We’re honored to have you as a customer at our State Farm office two blocks west of Austin, Roosevelt and Taylor."
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tiffany lares

March 11, 2022

5  out of  5
rating by tiffany lares
"My Experience with state farm was very professional and informative. My agent was very pleasant and detailed, I initially was seeking auto insurance and she was so resourceful that not only did I get the auto insurance, but I got renters & life insurance also at a great deal. I am definitely a satisfied customer."
We responded:
"Tiffany, we love seeing reviews like this! It is a top priority in our office to provide great insurance options for our policyholders, and we are thrilled you are happy with your experience. Our office is there for you whenever you need us and is honored you have chosen our office to help you protect what matters most."
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Shennette Strickland

February 2, 2022

5  out of  5
rating by Shennette Strickland
"I have been with Statefarm for over 25 years and have always received great customer service. Thanks to the team at Latorya Street office. I highly recommend this office to all my family and friends."
We responded:
"We love seeing reviews like this, Shennette! Thank you for taking the time to share your experience with our office. We hope we’ll be able to fulfill your insurance needs for years to come!"
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Tim Brown

January 18, 2022

1  out of  5
rating by Tim Brown
"They will tell you the corporation is dropping you but is actually the individual agent dropped you when you filled a claim and be successful . 🤔🤔"
We responded:
"Hi, Tim. We’re so glad you took the time to provide us with feedback. We try our best to provide exceptional customer service and if we fall short, we’d love the opportunity to remedy this situation. Please reach out to our office at any time."
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Cortlyn Kelly

November 1, 2021

5  out of  5
rating by Cortlyn Kelly
"Called this morning and Shacreama was very helpful with getting me set up immediately with renter’s insurance. Happy to have had such a good experience and support this local business."
We responded:
"Cortlyn, thank you for taking the time to share your experience with our office! Our team works hard to provide quality customer service, and we are thrilled to hear that Shacreama was able to do just that for you! We appreciate you putting your trust in our office to help protect what matters most."
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Terrance Robertson

June 15, 2021

5  out of  5
rating by Terrance Robertson
"LaToyra and her staff are very professional and have great customer service! They above and beyond to help their customers."
We responded:
"Terrance, thank you for the review! Our team works hard to provide a great insurance experience for everyone who walks through our doors, and we are thrilled to hear that you are happy with your insurance needs!"
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Huggz David

June 15, 2021

5  out of  5
rating by Huggz David
"I have dealt with this company for many of years, and its hands down the best in all areas."
We responded:
"We love seeing reviews like this! Thank you for taking the time to tell us about your experience with our agency. We hope we’ll be able to help you fulfill your insurance needs for years to come!"
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Ivy Watkins

March 24, 2021

5  out of  5
rating by Ivy Watkins
"Great customer service and sales"
We responded:
"Thank you Ivy for the great review. The LaTorya Street State Farm Insurance Agency wouldn't be the same without customers like you!"
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Angela Barron-Wilson

February 4, 2021

5  out of  5
rating by Angela Barron-Wilson
"I HAVE BEEN WITH STATE FARM FOR ABOUT 6 YEARS.LATORYA & SHACREAMA ARE NOT ONLY WONDERFUL, KIND AND PROFESSIONAL THEY ARE ALSO KNOWLEDGEABLE ABOUT THE PRODUCTS AND SERVICES THAT STATE FARM HAS TO OFFER. THEY ARE THE REASON THAT I TELL PEOPLE TO GET LIFE INSURANCE FOR THEIR KIDS FROM STATE FARM AT 5937 W. MADISON STREET. IT IS AFFORDABLE AND MUCH NEEDED. THEY ALSO HAVE RENTERS, HOME AND AUTO INSURANCE... SO STOP BY AND CHECK OUT WHAT THEY HAVE TO OFFER .... YOU WILL LEAVE FEELING ACCOMPLISHED."
We responded:
"Thank you for such a wonderful review, Marquis! Here at our State Farm in Chicago, we do all that we can to make sure your experience is exceptional. We're always here for you!"
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Debbie Wiley

January 29, 2021

4  out of  5
rating by Debbie Wiley
"Ms. Shacreama Johnson, was a big help to me, she help me with some rental insurance and I was very happy with the quote she gave me and started my policy with State Farmer. She was very nice and polite and anwer all my questions. Thank you"
We responded:
"Thanks for taking the time to rate your experience with the LaTorya Street State Farm Insurance Agency! We work hard to provide great insurance in Chicago and we’re so glad you’re happy with your coverage."
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R Garrett

June 16, 2019

5  out of  5
rating by R Garrett
"After having Farmers for nearly 4 years. I chose to go with this office which was the best choice I could’ve made. Great service! Great prices! I’m happy I switched over I have a better premium for a cheaper price! 👍🏽👍🏽"
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Brittany Harper

June 11, 2019

5  out of  5
rating by Brittany Harper
"I originally started out getting a life insurance policy for myself 3 years ago and I’ve been a happy customer ever since. I added car insurance a year later after I bought my new car and I was able to get a better deal compared to other car insurance companies. A year later I added renters insurance after I moved into my new apartment for a very reasonable price. I would highly recommend working with LaTorya Street and her State Farm team!"
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michael singleton

June 7, 2019

5  out of  5
rating by michael singleton
"Fantastic service, very personable and friendly. Always available for questions."
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Trinity Purches

June 6, 2019

5  out of  5
rating by Trinity Purches
"Great Company. Friendly atmosphere. Will recommend this insurance agency to all."
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Aisha Coleman

June 6, 2019

5  out of  5
rating by Aisha Coleman
"Ms. Street and her team are very knowledgeable about coverages and making sure my assets are well protected. The customer service is top notch, her team is always kind and helpful."
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Keith Mitchell

June 6, 2019

5  out of  5
rating by Keith Mitchell
"I had a accident and this office really took care of the situation!!! I appreciate the customer service"
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Ms.Christina Ferguson

June 6, 2019

5  out of  5
rating by Ms.Christina Ferguson
"My car was recently involved in a hit and run accident and the assistance I received from this office was outstanding. Everything was handled efficiently and professionally. I would highly recommend Latroya Street’s office for all of your insurance needs."
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B B

April 2, 2019

1  out of  5
rating by B B
"Bad customer service. Doesnt follow up on return info in a timely fashion. Rates went up constantly even tho i never had an accident or traffic ticket while i was with them.. My car was broken into from one of there tow providers when i broke down.. Hope they can get better one day.."